Operations, Supply Chain & Sourcing

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Managed a project that identified manufacturing and supply chain operating model improvements for an auto parts manufacturer: identified cost optimization, service level improvement, and savings in materials management, supply chain, and procurement practices.

Led the vendor management and technology strategy sourcing organization for a large smartphone and telecommunications services provider. Collaborated with strategic suppliers to maximize the value of the organization’s investment in technology. Developed strategic sourcing techniques in support of optimizing the cost structure globally. Forged strategic alliances with key suppliers focused on innovation, value, and competitive advantage.

Led the study that analyzed the potential effectiveness of new maintenance and supply chain strategies a nuclear organization implemented. Utilized lean manufacturing and six sigma techniques to quantify the analysis and recommend additional improvement opportunities.

For a telecommunications and network installation services provider, led an initiative to assess supply chain performance and reengineer processes to improve materials management and supply chain.

Led the initiative to develop a new strategic sourcing framework for a telecommunications services provider. Designed and implemented new vendor assessment programs and centralized the procurement functions across the organization.

For a telecommunications company, conducted a comprehensive analysis of existing customer care and customer service processes. Recommendations were outlined to optimize customer care costs while improving customer satisfaction.